FAQs

Live Call Agents For Your Shopify Store

Once you sign up, you will be given login details to your dashboard. This dashboard will allow you to add or change any FAQ you have provided us. You will also be able to see how many calls we have taken and what those calls were about. You will also have the ability to review any concerns or issues clients bring up to us, which will help you enhance your product and/or services to better serve your clients.
Our entire team is located in Collingwood, Ontario. These are the people on whom Support Rig relies every day in order to ensure world-class customer service. All of our team members are in-house, so no one will ever compromise your security. We are a boutique organization.
We will schedule a one-on-one session with you during our Trainability Test program. This will give you the opportunity to explain how your business really works, and to inform us of any standard customer questions you’d like us to know about. The longer our relationship, the more our representatives will help your business grow. At anytime if you want to add more FAQ’s you can login to your dashboard and add new details for us to know.
All you have to do is let us know what you’re selling through our on-boarding form and have a call with your representative to go over any issues/questions your or we may have. After that, if you want, we can have monthly calls to go over any new products, new promos or any concerns you are having.
On the month-to-month you can cancel our service at any time. For the yearly subscription, we have a contract for you to sign.
If you sign up for 1 account, we will handle 1 concurrent call at a time. In case if we get more than 1 call, those visitors would wait until the previous visitor ends the call with our representatives. If you sign up for the yearly package, we will handle 2 concurrent calls at a time. If you want more please contact and we can discuss.
Our team works 8am-6pm, Mon-Fri. After those hours, they get sent to voicemail and we call them back the next business day. If you are looking for something different please contact and we can discuss.

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