In a business, your customers are the ones keeping you running. With no customer, there will be no business. Imagine starting a sales business with no sales whatsoever for about a year. I am sure, you will not even remain in this kind of business for six months before switching strategy. However, what means are…
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Call centers function as intermediaries between customers and businesses. In processing inbound as well outbound calls, they serve a wide array of functions, up to and beyond: account management, scheduling, technical support services, resolving grievances, answering questions regarding products and services, as well as as assisting customers with their possible purchases. But they are more…
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You have a Shopify business that’s flourishing. Customers are happy and the company is making money. Suddenly, you hit a snag. Your customers are having trouble using Shopify, but that’s not the worst of it. You have no Shopify Call Center and your internal support team is stretched as far as it can go. So…
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